Media
Resources & Downloads
Brochures, proposal forms, bills of rights, service commitments and compliance documents from all four Zimnat business units.
General Insurance
General Insurance — Product Brochure
Full overview of personal and commercial insurance products including motor, home, travel, fleet and specialist cover.
Motor Insurance Proposal Form
Complete this form to apply for personal or commercial motor insurance cover.
General Insurance — Bill of Rights
Your rights as a Zimnat General Insurance customer — what you can expect from us at every stage of your journey.
General Insurance — Service Commitment
Our written commitment on response times, claim processing, and service standards for all General Insurance customers.
Claims Handling Procedure
Step-by-step guide to making a claim — what information you need, timelines to expect, and how disputes are handled.
Life Assurance
Life Assurance — Product Brochure
Complete guide to Zimnat Life Assurance products including funeral plans, group life, pensions, and annuities.
Gadziriro / Lungiselelo Funeral Plan Brochure
Detailed product information for our flagship funeral plan — coverage, premiums, eligibility and claim process.
Tsapi Personal Pension Plan Brochure
Flexible retirement savings plan details — contribution levels, guaranteed returns, built-in life cover and maturity options.
Life Assurance — Bill of Rights
Your rights as a Zimnat Life Assurance policyholder.
Life Assurance — Service Commitment
Our service standards for Life Assurance customers — claim timelines, communication commitments and dispute resolution.
Microfinance
Salary-Based Personal Loans Brochure
Everything you need to know about Zimnat Microfinance personal loans — amounts, rates, eligibility and repayment.
SME Loans Brochure
Working capital, invoice discounting and order financing solutions for small and medium enterprises.
Zimnat Microfinance — Bill of Rights
Your rights as a Zimnat Microfinance borrower — including ZFS-BILL-OF-RIGHTS standards of service.
Zimnat Microfinance — Service Commitment
Our commitment on loan processing timelines, communication, and fair lending practices.
Complaints Handling Guide
How to raise a complaint, expected resolution timelines, and escalation options.
Zimnat Microfinance — Company Profile
Overview of Zimnat Microfinance — our history, products, geographic reach, and performance statistics.
Asset Management
ZAM Unit Trust — Investor Brochure
Overview of the Zimnat Asset Management unit trusts — Prosperity Fund, General Equity Fund, Blue Chip Fund, and Stable Income Fund.
Minimum Disclosure Document — Prosperity Fund
Risk profile, investment objective, fees, and historic performance of the Zimnat Prosperity Fund.
ZAM — Bill of Rights
Your rights as a Zimnat Asset Management investor.
ZAM — Service Commitment
Our service standards for asset management clients — reporting timelines, communication, and fee transparency.
ZAM — Complaints Handling
How to raise a query or complaint about your Zimnat Asset Management account and expected resolution paths.
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